SHIPPING & RETURNS
Shipping Policy
We strive to provide a seamless and reliable shipping experience for our customers.
We want you to feel confident and assured that your order will be delivered in a timely manner and arrive in pristine condition. Below, we outline our shipping methods, packaging practices, and associated costs to ensure transparency and build trust.
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Shipping Methods:
We currently offer shipping within the United Kingdom (UK) only. We have partnered with Royal Mail Tracked24 service to ensure your package is handled with care and delivered efficiently. This reliable shipping carrier allows us to track your order every step of the way, providing you with peace of mind.
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Packaging:
We understand the importance of discreet packaging, as your privacy is our priority. All packages from Vegaoils.com are sent in plain and unmarked packaging. Rest assured that your secret is safe with us!
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Shipping Costs:
We believe in keeping things simple. For orders over £20, we offer free shipping within the UK. If your order total is below £20, a flat shipping fee of £5.50 will be applied at checkout. We aim to provide fair and transparent shipping costs, ensuring that you receive excellent value for your investment.
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Shipping Timeframe:
Once your order is placed and payment is successfully processed, we will carefully pack and ship your items within 1-2 working days. Please note that this processing time is in addition to the shipping timeframe provided by Royal Mail. While we strive to expedite the process, delivery times may vary depending on your location and any unforeseen circumstances that may affect the carrier's operations.
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Delivery Updates and Tracking:
We understand that staying informed about your order's progress is essential. Once your package is shipped, we will provide you with a tracking number via email. This allows you to easily track the status of your delivery through the Royal Mail Tracked24 service. Rest assured that we're here to support you throughout the shipping journey.
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Shipping Restrictions:
Currently, we only ship within the United Kingdom. We apologize for any inconvenience this may cause and appreciate your understanding. We continuously explore opportunities to expand our shipping capabilities and reach more customers in the future.
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We are committed to ensuring that your order is handled with care, packaged securely, and delivered in a timely manner. Should you have any questions or concerns about our shipping policy or your specific order, please don't hesitate to reach out to our customer support team. We're here to assist you and provide any necessary guidance.
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Thank you for choosing Vegaoils.com. We appreciate your trust in our products and services. It's our pleasure to serve you and make your shopping experience a delightful one!
Return & Exchange Policy
We understand that sometimes things don't work out as planned or you may have a change of heart. We want you to feel confident in your purchase and know that we're here to make your experience as smooth as possible. Below, we outline our return and exchange policy to ensure transparency and build trust.
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Return Eligibility:
If you're not completely satisfied with your purchase, we accept returns within 14 days of the delivery date. To be eligible for a return, the product must be unused and in its original unopened packaging. We're unable to accept returns for used products or items that are not in their original condition.
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Return Process:
If you meet the return eligibility criteria, please contact our customer support team at vegaoils@outlook.com. They will guide you through the return process and provide you with the necessary instructions. We kindly request that you include your order number and a detailed explanation of the reason for your return in your email.
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Refund or Exchange:
Once we receive and inspect the returned item, we will process your refund or exchange. If you prefer a refund, it will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider's processing timelines.
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In the case of an exchange, we will work with you to find a suitable replacement product. Any price differences between the returned item and the new item will be adjusted accordingly. Please note that additional shipping costs may apply for exchanges, and we will communicate any such charges to you prior to finalizing the exchange.
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Non-Returnable Items:
While we strive to provide the highest quality products, there may be some exceptions to our return policy. For hygiene and safety reasons, we are unable to accept returns for certain items, such as intimate products, unless they are faulty. We appreciate your understanding in this matter.
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Customer Satisfaction:
At Vegaoils.com, customer satisfaction is our utmost priority. If you have any concerns or questions regarding your purchase or our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive experience with our products.
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We appreciate your trust in Vegaoils.com and thank you for choosing our products. We hope that our return and exchange policy provides you with confidence and reassurance in your decision to shop with us. We are committed to your satisfaction and look forward to serving you in the best way possible.